Ramesh Venkat
Sobey School of Business
Marketing
Associate Professor of Marketing
Director, David Sobey Retailing Centre
Office: SB 113
Phone: 902-420-5805
Email: ramesh.venkat@smu.ca
I am currently the Director of the David Sobey Retailing Centre, which focuses on the retail sector. I am also a faculty in the Marketing Department at the Sobey School of Business.
My background is in Consumer Behaviour and Marketing Strategy. My current focus is on the retail sector. I am interested in studying consumer behaviour as well as marketing-related issues relevant to the retail sector.
I teach courses that have a strong application focus. I use case studies, simulations, and projects involving companies to provide problem-based and experiential learning opportunities. I have developed and taught many new courses such as Online & Social Media Marketing, Brand Management, Customer Relationship Management, Retail Management, and Retail & Marketing Analytics. I have supervised over 20 graduate students. I am currently on the committee of one masters and two PhD students.
As the Director of the David Sobey Retailing Centre, I have developed several executive programs such as our flagship RISE Program (Retail Innovation, Strategy & Excellence), Category Management, District & Store Manager Development Program, and Retail Analytics.
I currently provide analytics services to small and mid-size retail companies. I have prior experience in marketing and brand consulting. I bring this real-life experience to the classroom.
My current research projects include:
- Study of Innovation Process, Strategy, and Outcomes in the Retail Sector (with Dr. Claudia De Fuentes)
- Impact of Retail Employee Gratitude on Customer Loyalty (with Katelynn Carter Rogers)
- Consumer Behaviour in a Crisis (with Katelynn Carter Rogers)
Papers under Review or Preparation for Submission
- Customer Engagement in Retail Companies (with Katelynn Carter-Rogers, Dr. Gordon Fullerton, and Dr. Miguel Morales)
- Customer Incivility (with Dr. Camilla Holmvall and Tabatha Thibault)
Projects in Conceptual Stage
- Understanding Skills Gap of Retail CHROs (with Dr. Wendy Carroll)
- Study of Brand Preference using EEG/Biometrics (with Katelynn Carter-Rogers, Nichole Michaud)
- Consumer Behaviour in Retail Settings - shifting preferences, engagement, omnichannel shopping
- Retail Innovation Process & Strategy
- Understanding Consumer Behaviour using Biometric Tools (eye-tracking, EEG etc.)
- Use of Analytics and AI in Retail
- PhD in Business Administration (Marketing), University of British Columbia
- MBA (Marketing & MIS), Simon Fraser University